Support

How to get help

Email info@empiricquest.com with:

• what you were doing in Word and in The Clerk
• the check or tool you ran, and the passage length if you know it
• what you expected, and what happened instead
• your Word version and whether you are on Windows, Mac, or Word on the web
• whether you are using an access code or your own API keys (never send your code or your keys by email)

What support covers

• Installing The Clerk in Word, from AppSource once published, or from the pilot installer while the pilot runs
• Opening the task pane, entering an access code, and adding your own API keys
• Selection, checks, sweeps, detector check, and applying or reverting a suggestion
• Usage dashboard questions for your own code

What support does not cover

• Writing, editing, or reviewing your manuscript for you
• Journal submission decisions, or a guarantee about a journal outcome
• Provider outages, or a guarantee about a model, detector, or provider result
• Your provider account, billing, or key, when you use your own keys

Before you email

• Check that you are on the current version of The Clerk in Word
• Try the check again on a short passage, to see if the problem is specific to one passage
• Check the usage page (/clerk/usage) for your own code, if you use an access code, to see whether a daily limit was reached
• Check the Trust page for how your text and keys are handled

Response

To be confirmed by the publisher.

Report a problem with the service

If The Clerk changes your document in a way you did not approve, keep a copy of the document as it is, note the time and the check you ran, and email info@empiricquest.com. Do not keep applying suggestions on that document until you have a copy saved.